Refund Policy

At Ciara’s Classroom, the resources you purchase are delivered electronically. Unlike a physical item, such as a t-shirt or a book, digital resources like PDFs, Word Documents, or other files cannot (really) be returned once they’ve been downloaded or accessed. For this reason, all sales of digital resources from Ciara’s Classroom are considered final and nonrefundable.

However, we understand that things don’t always go as planned. Therefore, we offer refunds in a few limited circumstances. If you haven’t downloaded or digitally accessed the resource, or if your purchase falls into one of the following exceptions, you may be eligible for a refund.

Your 14-day return window

You have 14 days from the date of purchase to request a return or refund.

Because every resource is an instant digital download, there is nothing to post back to us. You do not need to return, ship, or delete anything to make a request, and you will never be charged a return or restocking fee. Approved refunds are issued to your original payment method.

If you are a consumer in the EU or UK, this 14-day window matches your statutory right to cancel a distance purchase. Please note that this right does not apply once you have begun downloading or accessing a digital resource, which you agree to at the point of purchase.

Eligible refund scenarios

Refund requests must be submitted within 14 days of your purchase and will be granted on a case-by-case basis.

  1. Compromised Resource File: The resource file is damaged or missing content. Example: A preview or incorrect file is uploaded instead of the actual resource.
  2. Misrepresentation: The resource preview and/or description does not accurately reflect what is included in the resource. (Requests are subject to review by Ciara’s Classroom.) Example: The product description states there are 50 multiple-choice questions, but instead, it includes 50 true/false questions.
  3. Technical Limitations: You are unable to access the resource due to missing technical requirements that are not specified in the resource description. Example: A resource is a Notebook file, but this is not mentioned on the product page.
  4. Duplicate Purchase: You purchase the same resource twice in the same account. Example: You buy a resource contained in a specific bundle and then later purchase the entire bundle.
  5. File Access Status: You purchased a resource but never downloaded or accessed the files (verified by Ciara’s Classroom). Example: You purchased a resource for third grade that you did not access, and later find out you will be teaching second grade next year.

How to request a refund

If your purchase falls into one of these categories, you can submit a refund request by contacting us. Please be sure to include the resource name, your concerns, and any specific examples or details you have. Screenshots are welcome!